Shipping policy
Thank you for choosing Ultrafade to purchase hair products. We strive to provide you with the best shopping experience and ensure that your hair products are delivered to you in a timely and efficient manner. Please take a moment to review our shipping policy outlined below:
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Order Processing: All orders will be processed within 1-2 business days, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with your order details and tracking information.
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Shipping Methods: We offer shipping through reputable carriers such as Australia Post to ensure reliable and timely delivery. Standard shipping typically takes 3-7 business days for domestic orders.
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Shipping Rates: Complimentary shipping is offered to orders over $100. A flat rate of $15 applies to orders under $100.
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Shipping Restrictions: We currently only offer shipping within Australia. Some hair products may be subject to shipping restrictions due to their contents or regulations imposed by shipping carriers or customs authorities. If any restrictions apply to your order, we will notify you promptly and offer alternative options if available.
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Order Tracking: Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
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Order Issues: If you encounter any issues with your order, such as a delay in delivery or a damaged package, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
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Order Modifications and Cancellations: If you need to modify or cancel your order, please contact us as soon as possible. b. Once an order is shipped, modifications or cancellations may not be possible. However, we will assist you in finding a suitable solution where possible.